Shipping and Returns
All orders are packaged and shipped within 1 business day. Estimated delivery time and carrier varies by destination:
- Shipping within the USA: 3-5 business days with tracking.
- Shipping outside of USA: 7-22 business days with tracking.
We ship all orders from Vermont, USA using a network of carriers including UPS and USPS. The carrier used to ship each order depends on a variety of factors and unfortunately we are unable to advise customers which carrier will be used in advance.
The shipping times above are estimates provided by the postal carrier and are not guaranteed.
Your satisfaction is 100% guaranteed!
We know you'll love your new copper ware, but if you are unsatisfied for any reason simply mail the new or used copper vessel back to us and we'll provide a full refund, less the initial shipping charge, upon receipt.
Returns must be mailed to us within 15 days of the date you received the item. Returns after 15 days will be solely at our discretion and, if permitted, may be subject to a restocking fee.
Please note that any returns must be mailed to us at your cost.
If you wish to make a return, then please email us first to initiate a return request and receive the return mailing address. Returns that are sent without initiating a return request first will not be processed. Returns that are sent to a different mailing address will be returned to sender. Please indicate the reason for your return in the email along with any photos if necessary for fastest processing.